Shipping policy

At KoeroDew, we aim to offer a smooth and reliable shipping experience for our valued customers in Pakistan. Please read the following details about our shipping process.

1. Order Processing Time

  • All orders are processed within 1-3 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates

  • Shipping rates are calculated based on the delivery location and the weight of your order.

  • You can view the shipping options and costs during checkout before completing your purchase.

3. Shipping Method

  • We offer Standard Shipping services.

  • You will receive a tracking number once your order has been dispatched.

4. Shipping Times

  • Standard Shipping: Typically takes 3-5 business days to reach you.

5. Shipping to P.O. Boxes

  • We do not ship to P.O. Box addresses. Please ensure that you provide a valid street address for delivery.

6. Order Tracking

  • After your order has been shipped, you will receive an email with the tracking number so you can track your order.

  • If you face any issues with the shipment, please contact our customer service team.

7. Shipping Delays

  • Delivery times may be affected by external factors such as weather conditions, national holidays, or any unforeseen circumstances.

  • We appreciate your patience and understanding in case of any delays.

8. Returns and Exchanges

  • We currently do not offer free returns. Please check our Returns & Exchanges policy for more details.

For further inquiries, you can reach our customer service team at sankoncosmetics@gmail.com or 0302-2671441.

Thank you for shopping with us!